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Certificate
Course Outline
Introduction
Understanding Quality, Quality Systems and QMS (Quality Management System) Audit
Understanding the Relationship QMS Audit, Customer Satisfaction and Profitability
Understanding ISO 9001 and the Seven QMP (Quality Management Principles)
Planning the QMS Audit based on Inputs from Top Management and Lead Technical Personnel
Creating a QMS Audit Checklist to record Conformance and Non-Conformance Details
Creating a QMS Audit Report
Understanding the Recurring Cycle of Continuous Improvement
Understanding ISO 9001 Certification Requirements
Presenting to Top Management
Closing Remarks
Requirements
- An understanding of Continuous Improvement toward Customer Satisfaction
- An understanding of Business Process Improvement
- A general understanding of Quality Systems and Quality Management Systems Improvement
- Experience with Continuous Improvement Processes and Performance Metrics
Audience
- Auditors who are or will be involved in QMS Audit
- Consultants and Managers involved in Quality Programs
- Persons who need to work with QMS Auditors
21 Hours
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